Visitor Information

Effective June 5, 2023

Visitors at FHN Memorial Hospital:

• Current visiting hours are between 8:00 a.m. and 8:00 p.m. daily
• In-patient Units: two visitors at a time
• Outpatients: two visitors at a time
• No visitors under the age of 12 (except siblings visiting the Birthing Center)
• Visitors must check in at the registration desk to receive a visitor’s badge - photo ID will be requested
• Masks are required when visiting patients in droplet isolation
• Visiting hours may be restricted to promote the health and healing of our patients

Clinic Appointments at FHN Family Healthcare Centers or Specialty Care Centers:

• Two adults are allowed to accompany patients to office visits.
• No visitors who are currently experiencing or recently experienced COVID-19 or respiratory symptoms, such as a cough, fever or shortness of breath, are permitted.

Visitor Reminders

• For the health and safety of both our patients and our young visitors, children under 12 years of age may only be admitted as visitors to the hospital in the company and under the supervision of a responsible adult, and may not be left unattended at any time.
• For the benefit of our mothers and their babies, visiting hours in the FHN Family Birthing Center are from 8 a.m. to 8 p.m. Children under 12 may only visit the Family Birthing Center if they are siblings of the new baby.
• People with obvious signs of infection should not visit the hospital. Please do not visit if you have a fever, sore throat, cough, runny nose or congestion, upset stomach, or are vomiting.
• Please do not use patient bathrooms during your visit; public rest rooms are located throughout the building.
• Please check with the nursing team before bringing in food, personal items, or flowers. Restriction of these items may be an important part of a patient's care.
• Some patients in the hospital are very ill. As we strive for a quiet, healing environment, please be considerate of other patients.
• We are very respectful of our patients’ privacy, so you may be asked to step out during provider consultations or while personal care is being provided.
• Disruptive and inappropriate behavior can result in visitors being asked to leave. FHN reserves the right to address aggressive or violent behavior appropriate to any circumstances up to and including legal action.
• At all times, please be respectful of the need for quiet in patient areas – adjust the volume of any electronics, and keep conversation levels low.
• Phone-charging stations are available in visitor lounge areas – ask for assistance if needed.
• During flu season or other epidemic situations, FHN may limit visits – if so, signage will indicate any restrictions.

Meal Service

We're happy to offer Treat Yourself Room Service Dining to our patients. This meal service offers numerous options to patients and you that they can conveniently order what you want, when you want.

You can find a menu and ordering instructions at your bedside. Simply dial MENU (6368) and your individually prepared meal will arrive in about 45 minutes. Meal orders may be placed between 6:30 a.m. and 6:30 p.m. If you'd like, you can order up to three meals in advance!

Diet guides will be provided to you if you are placed on a special diet. Allowed foods, according to your diet, are listed for your convenience on the Treat Yourself Room Service Dining menu. Your nurse will notify you of any special meal times you need to follow.

Guests of patients may also order a meal from the Treat Yourself Room Service Dining menu, using their credit or bank card for payment.

Café FHN

Café FHN is located in the lower level of the hospital. The cafe offers sandwiches made on a panini grill press, delicious entrees, a full soup and salad bar, deli sandwiches, and an extensive "grab and go" selection. Starbucks Coffee is available at a gourmet coffee station, as well as cappuccino.

Café FHN is open:

Monday through Friday: Breakfast: 7 – 10 a.m.;  Lunch: 11 a.m. – 2 p.m.

Saturday and Sunday: Breakfast: 8 – 10:30 a.m.; Lunch: 11 a.m. – 2 p.m.

Holidays - Closed

Check out this week's Café FHN menu!

Vending machines are available 24/7 in the lower level of the hospital next to Cafe FHN. Choose from a wide variety of snacks.

FHN Market

Join The FHN Market for a locally-inspired, convenient experience featuring a variety of beverages, Starbucks coffee, packaged snacks, and grab & go meal offerings.

We also offer gift items including FHN attire, floral arrangements, greeting cards, baby & child items, and beauty and /healthcare items.

We are conveniently located next to the public elevators on the first floor of FHN Memorial Hospital, in the former Lori's Gifts.

Latex Balloons
Due to the increasing number of patients and team with latex allergies, we ask that latex balloons not be sent or brought to the hospital. Mylar balloons are a good substitution.

Phone and Internet

Telephones are available in most patient rooms if you need to make and receive calls. Long-distance calls may be made using calling cards or by placing a collect call.

Cell phones may be used throughout the building.

We offer free wireless internet access to patients and visitors. Ask at the nurses' station for directions to get connected.

Chapel

Spiritual care can provide a supportive and comforting role in your healing process. Our commitment to spiritual care is exemplified through coordination of pastoral services with local churches and other communities of faith, respecting each patient/family's unique cultural, spiritual, and psychosocial needs. A chapel is located on the first floor of the hospital in the central corridor. Patients, family, and friends may use the chapel for prayer, reflection, or private family meetings. The chaplain may be reached by calling 815-599-6160 or ext. 6160 from inside the hospital.

Language Interpreters and Services for the Hearing Impaired

Language Interpreter services are available through Transperfect Services. Services for the hearing impaired are available through Center for Sight and Hearing Impaired Services. Please ask a team member if you or a family member needs language assistance, hearing assistance or visual assistance. Arrangements for these services will be made by a team member.