Billing & Financial Information

Patient Estimates

We have taken considerable care in setting our fees. Our charges reflect the complexity of care, skill, and expertise required for your care. Charges for services rendered may vary from visit to visit depending on the level of care rendered by your provider.

We respect your right to know the cost of services prior to receiving them. A Patient Financial Advocate in our Patient Estimates Department can assist in providing estimates for services performed at FHN. In addition to providing estimated charges, our Patient Financial Advocates verify insurance benefits and eligibility to calculate your estimated out-of-pocket responsibility. To obtain an estimate or speak with a Patient Financial Advocate, please call 1-866-417-0542.

Insured Patients

To ensure accuracy and timely claim filing to your insurance company, please present your insurance card at every visit. As a courtesy, we will file a claim to your insurance company on your behalf. Please be prepared to pay your co-payment, deductible, or any charges not covered by your insurance company at the time of the service.

As a healthcare consumer, it is your responsibility to know and understand your insurance benefits. For questions regarding your benefits or to locate an in-network provider, please contact your insurance company.

Uninsured Patients

We discount charges 20 percent for patients without health insurance. This discount will be applied automatically to billing statements.

FHN's Certified Application Counselors can assist you with enrolling in either Medicaid Expansion or the Health Insurance Marketplace coverage. To make an appointment, please call FHN at 1-877-720-1555.

Financial Assistance Program

Our mission includes providing necessary healthcare to the people in the FHN service area who may be experiencing a hardship. To fulfill this commitment, FHN's Financial Assistance Programs provide financial assistance to those who meet geographic, income and financial requirements (based on family size). For more information about our Financial Assistance Programs, please click the link below, or call our Customer Service department at 1-877-720-1555.

Prompt Pay Discount

We offer a 15 percent prompt pay discount on eligible patient balances if full payment is made within 30 days of the first billing statement. Some exclusions apply.

Methods of Payment

We accept personal checks, cash, debit and credit cards (MasterCard, Visa, American Express, and Discover) as well as one-time or recurring check payments over the phone.

To sign up for e-statements or to make a payment online, please click through to our secured Pay My Bill site.

For other questions about our payment options, give us a call at 1-877-720-1555.