From our very first days as the Globe Hospital in 1902, FHN has been committed to the health and well-being of the people of northwest Illinois and southern Wisconsin.
Our network of Family Healthcare Centers across northwest Illinois means FHN has services nearby for all ages, so every member of your family can receive caring, personal, professional healthcare.
An average of 1,500 people visit FHN each day for their healthcare needs (that's more than 547,500 patient visits per year). FHN is the only healthcare provider in our service area that offers affiliations with all three major hospitals in Rockford, Illinois, as well as with the University of Wisconsin Hospital and Clinics in Madison, Wisconsin.
We see each patient interaction as a serious responsibility that requires clinical expertise, access to the latest in medical technology and a level of trust and commitment that is earned by our people, our products and our processes.
As part of your community, we will provide personal, professional and caring healthcare for your entire family. We will provide or find the services you need to make your life better. We will follow through to make sure you are satisfied. We are committed to excellence and your well-being is the entire reason for our existence.
The people of FHN know the specifics of our own jobs as well as the system's "big picture" objective: To focus on patients' well-being. Every employee who comes into contact with you - from check-in to check-out, from your family doctor to the food service staff - is committed to this promise. We are dedicated to making sure you are pleased with your care.
This commitment has not gone unrecognized. FHN consistently ranks higher than the national average when it comes to patient satisfaction, and we continually set extremely demanding goals in this area. FHN also is dedicated to employee satisfaction, which helps us attract a talented and dedicated workforce and maintain a low employee turnover rate. For example, we participated in a national survey with 400 other companies on work/life initiatives conducted by Mercer and Bright Horizons. FHN ranked among the top 5 percent in this benchmark survey.
FHN is a trusted provider of healthcare, a good neighbor, and a great employer – and we're not the only ones who think so! FHN Memorial Hospital in Freeport has received an “A” Hospital Safety Grade from The Leapfrog Group - three times in a row. This national distinction is recognition and celebration of the hospital’s achievements in protecting hospital patients from preventable harm and errors.
Other recognition has included kudos from Working Woman magazine and the AARP, both naming FHN as a great place to work. Clearly, whether patient or employee, people are a priority at FHN.
We're a part of your community. And we want to keep it healthy, both economically and physically - at work, at play, on the farm, at school and at home.
In 2006, we formed a partnership with the Stephenson County Health Department to provide healthcare services for the uninsured, underinsured and medically indigent at the FHN Community Healthcare Center, located at the former Crusader Community Clinic inside the Health Department building. And in support of the local United Way, each year our employees make their personal contributions, averaging over $40,000, and also serve in leadership positions for many community organizations and boards.
FHN is a community healthcare system, comprised of local experts, inspired by global innovation and grounded by ethical leadership. As your partner in health, you can count on us to focus on your well-being and furnish you with exceptional healthcare every step of the way.
For general questions about FHN, call 815-599-6000.
For help in finding a provider, call the FHN Physician Referral Center at 815-599-7060.
