Diversity and Inclusion

We believe that the talents of people of different backgrounds, experience and perspectives make FHN a better place for patients and staff.

At FHN our effectiveness at using the talents of people of different backgrounds, experience and perspectives is key to successfully achieving our mission and strategic business objectives.

Creating a diverse, inclusive environment has been an ongoing journey of continuous action for many years. It is a journey guided by our deeply held commitment to the Respect, Dignity and Compassionate treatment of those we serve, and those who serve with us.

We are dedicated to attracting, retaining and developing highly skilled, patient-centered individuals with a variety of perspectives from all cultures and every segment of the population. Our aspiration is that the behaviors and actions that support diversity and inclusion is a conscious part of how we carry out our mission throughout the communities we serve.

FHN Nondiscrimination Policy

Commitment to Diversity and Inclusion

At FHN, we value the richness that diversity brings to our workforce. It is our belief that diversity greatly improves our organization and strengthens the communities we serve. We are proud of our efforts to provide an outstanding workforce that is diverse in backgrounds, and will maintain our commitment to support a culture where each individual's contribution to the FHN mission, and the patients served, is respected, and consistent with good business practices.

Our Commitments and Beliefs provide the foundation about the way we work, interact with each other and reach to exceed the expectations of our patients.

FHN Diversity and Inclusion Philosophy

  • Our diverse workforce is our competitive advantage.
  • An inclusive, flexible work environment that values differences, allows staff to give their best and excel.
  • Respect, dignity and compassion are fundamental FHN Commitments and Beliefs, and are reflected in each individual's behavior and actions.
  • To exceed our patients' expectations, we are dedicated to attracting, developing and retaining highly skilled individuals with a variety of perspectives from every segment of the population.
  • Each individual is accountable to sustaining an environment that promotes diversity.
  • FHN Compliance and Equal Opportunity
  • FHN policies and supporting practices are built upon this philosophy, as well as a set of Commitments and Beliefs that include a strong belief that all staff should be treated with respect, dignity and compassion. In accordance with this, FHN conducts all employment programs without regard for race, sex, age, disability, national origin, religious belief, marital status, sexual orientation, or veteran status.

Determining Needs and Measuring Effectiveness

At FHN, we use multiple approaches to identify the needs of our diverse workforce. We also use several tools to assure our effectiveness in meeting the needs of FHN's highly diverse workforce.

Some of the approaches we use to maintain a successful diverse culture include:

  • Staff engagement surveys
  • Staff roundtables
  • Staff rounding
  • Retention/recruitment strategies
  • Turnover reports
  • Delivering Excellence teams

Policies and Practices

At FHN, we have policies and practices that support our Commitments and Beliefs about diversity and inclusion. These support our diverse workforce and give FHN a competitive advantage. They include:

Human resources philosophy policy
Nondiscrimination policy
Electronic job posting
Harassment-free work environment
Adoption assistance
Mission-focused employment
Education assistance program
Employee assistance program (EAP)
Flexible employment
Safe and pleasant work environment
Diversity calendars
First day benefits
Understanding and Valuing Diversity training
"Lifecycle-Based Benefits" program
"Flex-Time Off" (FTO) program
Professional/personal development through 40 hours annual training
Open communications
Staff involvement in the community, boards and activities
Diversity-focused college scholarships
Values support team
Elder care benefit
Service awards
"Awesome Bucks"
Focus on follow-through
Wellness rebate program
Cultural activities
Recreational activities
Sick child care
Paid sabbatical leave
Retirement benefits
"Community of Friends" program
"Partners In Excellence" awards

Diversity Council

A basic FHN commitment is "Respect, Dignity and Compassion." The Diversity Council is a logical outgrowth that supports this commitment. The council focuses on ways we can cultivate a climate that fosters mutual respect as it relates to appreciating diversity among coworkers, physicians, patients, visitors and vendors.

The Diversity Council implemented a program titled "Understanding and Appreciating Differences." The goals of this program are to:

  • Help each participant recognize that people have different personality preferences, but that each person brings unique strengths to the workplace
  • Help each participant feel the need to value and capitalize on people's differences, rather than have conflict over them

"Understanding and Appreciating Differences" is taught to all staff and also taught at each new staff orientation.

The Meaning Behind the Words

At FHN, we took time to put our own meaning behind the words:


Diversity is "all the ways in which we differ." This includes the obvious differences such as race, gender, age, disability and more subtle differences such as education, work backgrounds, years of service, professional certifications, sexual orientation, religious affiliation, work styles, thoughts or ideas, and all other unique differences that make each of us who we are. Diversity is about recognizing differences and honoring them – as well as recognizing similarities among people.


Inclusion means a work environment where everyone has an opportunity to fully participate in successfully achieving our Mission and where each person is valued for his or her distinctive skills, experiences and perspectives. Processes for employment, development, performance assessment, and growth opportunities are based on merit. Systems and processes do not provide preferential treatment or create barriers to any individual or group. Every individual has access to the same resources to accomplish the Mission of FHN.