FHNow – A Doctor 'On Call' 24/7, 365 Days a Year

Sometimes, it just isn't convenient – or even possible – to get in to see your healthcare provider: Your teen comes home from school with what looks suspiciously like pinkeye; you've got a sore throat, but a busy schedule; or you're traveling and feel an ear infection coming on.

We're pleased to offer you an "always there" option – a virtual visit through FHNow!

FHN's new telemedicine app FHNow gives you access to a provider via smartphone, tablet, or desktop computer, and your virtual visit is just $59.

FHNow is designed to be a convenient way to consult a healthcare provider when offices are closed or when patients aren't able to schedule an appointment in person. It is not a replacement for in-person visits with your primary healthcare provider.

FHNow is available to anyone – you don't need to be an FHN patient to use the app. FHN patients can have the notes from their e-visits forwarded to their FHN primary care provider.

An FHNow virtual visit is appropriate for non-emergency illnesses and injuries such as:

  • Sinus and ear infections
  • Colds
  • Flu
  • Sore throats
  • Upper respiratory infections
  • Ear problems
  • Pinkeye
  • and dermatologic conditions like
    • Rashes
    • Eczema
    • Warts
    • Cold sores

Appointments are available immediately or can be scheduled in advance, and FHNow physicians can send prescriptions to area pharmacies.

Lab work, x-rays and other services requiring in-person care are not available through FHNow, and children under 36 months with a fever must be referred for in-person care. Support for multiple languages is available through FHNow.

Virtual visits are $59, payable by credit or debit card. No insurance can be processed through the FHNow service; check with your insurance provider to see if the fee is reimbursable.

The fee may qualify for reimbursement from HSA or FSA funds; check with your HSA/FSA provider for details.


You can sign up for FHNow in a number of ways – choose what's easiest for you:

  • Download the FHNow app (search for 'FHN Now') from the Apple App Store or Google Play and follow the signup instructions.
  • Visit www.MDLive.com/FHNow and click "Get Started".
  • Call toll-free 1-800-400-MDLIVE (6354) and choose option No. 1.
  • Text FHNDOCTOR to 635483 and let Sophie, your personal health assistant, get you signed up.