Fees, Billing and Payment Procedures

Patient Estimates
Considerable care has been taken in setting our fees. Our charges reflect the complexity of care, skill and expertise required for your care. Charges for services rendered may vary from visit to visit depending on the level of care rendered by your provider. We respect your right to know the cost of services prior to receiving them. A Patient Financial Advocate in our Patient Estimates Department can assist in providing estimates for services performed at FHN. In addition to providing estimated charges, our Patient Financial Advocates verify insurance benefits and eligibility to calculate your estimated out of pocket responsibility. To obtain an estimate or speak with a Patient Financial Advocate, please call 1-866-417-0542.

Insured Patients
To ensure accuracy and timely claim filing to your insurance company, please present your insurance card at every visit. As a courtesy, FHN will file a claim to your insurance company on your behalf. Please be prepared to pay your co-payment, deductible or any charges not covered by your insurance company at the time of service. As a healthcare consumer, it is your responsibility to know and understand your insurance benefits. For questions regarding your benefits or to locate an in-network provider, please contact your insurance company.

Uninsured Patients
FHN will discount charges 20 percent for patients without health insurance. This discount will be applied automatically to billing statements. In addition, a 15 percent prompt pay discount is offered on eligible balances to patients who make a payment in full within 30 days of their first billing statement. Some exclusions apply.

FHN's Certified Application Counselors can assist you with enrolling in either Medicaid Expansion or the Health Insurance Marketplace coverage. To make an appointment please call FHN at 1-877-720-1555.

Our mission includes providing necessary healthcare to the people in the FHN service area who may be experiencing a hardship. To fulfill this commitment, FHN’s Financial Assistance Programs provide financial assistance to those who meet geographic, income and financial requirements (based on family size). For more information about our Financial Assistance programs, please click the following link or call our Customer Service department at 1-877-720-1555. Financial Assistance programs

Prompt Pay Discount
FHN offers a 15 percent prompt pay discount on eligible patient balances, if payment is made in full within 30 days of the first billing statement. Some exclusions apply.

Methods of Payment
FHN accepts personal checks, cash, debit and credit cards (MasterCard, Visa, American Express, and Discover) as well as one-time or recurring check payments over the phone. To sign up for e-statements or to make a payment online, please click the following link to our secured site.

To learn more about our payment options, please contact a Customer Service Representative at 1-877-720-1555 or visit one of our Financial Counselors at the following locations.

FHN Memorial Hospital
  • Cashier located in Atrium
  • Emergency Department
Burchard Hills
Harlem Avenue
Highlandview Drive
Stephenson Street

> Download our guide to Important Patient Financial Information