On September 5, 2018, FHN Family Counseling Center (“FHN”) learned that a password-protected laptop was stolen out of a FHN employee's vehicle. The employee immediately notified law enforcement, but the laptop has not yet been recovered. Upon learning of the incident, FHN immediately initiated an investigation to determine the scope of the incident and the impact on our patients. FHN determined that the laptop contained certain aspects of our patients' personal information, which may include those patients' name, address, date of birth, medical record number, insurance information, medical information, Social Security number and driver's license number.
On November 2, 2018, FHN sent written notification to all potentially impacted individuals for whom we have contact information, and has arranged for complimentary identity theft protection services for those individuals whose Social Security numbers and/or driver's license numbers were involved in the incident.
Affected individuals should refer to the notice they will receive in the mail regarding steps they can take to protect themselves. In general, we recommend, as a precautionary measure, that any impacted individuals remain vigilant to protect against potential fraud and/or identity theft by, among other things, reviewing their account statements and monitoring credit reports closely. If individuals detect any suspicious activity on an account, they should promptly notify the financial institution or company with which the account is maintained. They should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities, including the police and their state's attorney general.
Affected individuals may also wish to review the tips provided by the Federal Trade Commission (“FTC”) on fraud alerts, security/credit freezes and steps that they can take to avoid identity theft. For more information and to contact the FTC, please visit www.ftc.gov/idtheft or call 1-877-ID-THEFT (1-877-438-4338). Affected individuals may also contact the FTC at: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.
FHN has a robust program in place to encrypt all laptops. We determined that, due to an isolated technical issue involving our encryption software, the specific laptop at issue was not encrypted at the time of the incident. FHN took steps to immediately re-encrypt all laptops affected by this technical issue and to re-train the employee whose laptop was stolen, as well as all employees, on safeguarding mobile devices.
FHN apologizes for any inconvenience or concern this incident might cause the affected individuals. Additional information is available via a confidential, toll-free inquiry line at 1-877-728-0077 between 8:00 a.m. and 5:00 p.m., Central Time, Monday through Friday.