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New FHN Billing Statements Feature Online Payment, e-Billing Options

10/30/2012

For the convenience of our patients, FHN now offers easier-to-read billing statements, e-statements, and an online bill payment option. The new billing statements feature:

• Clear, consistent formats for both hospital and physician statements
• A patient-friendly summary page
• Online bill payment options with a smart phone scanner QRL

To help patients understand the new billing format, there is a "how to read your statement" guide on the back of each statement. Patients may also opt to bring their accounts fully online with e-billing, which eliminates paper statements in favor of electronic statements and electronic account records. The new billing statements include an account-specific code that will allow patients to make online payments at www.fhn.org. (Click on the "Pay Your Bill Online" icon on the upper right side of the home page.) Online payments may be made with debit or credit cards.

Two options are available for paying a bill online:

Pay without enrolling – This quick payment option is useful for a one-time payment of the entire account balance. This option does not provide access to payment history, and it does not give the option to review accounts or statements online.

Create an online account – This option allows access to payment history data and ability to download and/or print a statement.

Patients are still able to pay their bills by phone or by mail. For more information about a bill or these payment options, please call our customer service line at 815-599-7950.